Terms and Conditions

 

Terms and Conditions for our Laundry Service

               We must be made aware of urine, vomit etc…on washing when you bring it in. Failure to let us know will result in an additional £10 being added onto the final cost of the wash. Thank you

 

Service Washes

  • Please ensure that all washing is brought down to us in a bag. Due to Health and Safety we are unable to accept washing not in a bag
  • Please ensure that all washing is suitable for a machine wash and tumble dry. We will not be held responsible for any damange done to items that result from this.
  • For multiple wash loads please make sure washing is already separated into desired loads. We will wash multiple bags together unless told otherwise.
  • We will wash all clothes on a 40°c Wash and dry them on a medium heat.
  • We use professional detergant and softener. Please let us know if you would like non-bio or we can use your own products.
  • Our washing machines cycles are approx 45mins (less time when compared with domestic machines) so any stains you wish to be treated must be brought to our attention when you bring your washing in. We cannot guarantee to remove stains.
  • Please ensure that all pockets are empty as we will not be held liable for any loss of item resulting from our washing and drying process. Any damage done to machinary through loose items (screws, nails etc…) will be recovarable by yourselves.
  • Please ensure you collect your washing promptly. We may add storage fees to washing consistantly collected late.
  • Any washing left here longer than 1 month will be disposed of. We will assume it has been abandoned.
  • Please make sure you have your blue ticket when you collect your washing. We are unable to release washing without the ticket.

Ironing- Bedding

  • Please ensure that all washing is brought down to us in a bag. Due to health and safety we are unable to accept washing not in a bag, including washing in pillowcases.
  • Please ensure that all washing is suitable for a machine wash, tumble dry and flat iron. Our iron can damage buttons/poppers so please bear this in mind.
  • Please ensure that any towels brought in with ironing are in a separate bag from the linen.
  • Towels will be priced as a service wash and any towels or non ironing items left in with the linen will incur additional costs.
  • We wash all ironing on a 60°c wash and dry it on a high heat.
  • We use professional laundry detergant and softener. Please let us know if you would like non bio or we can use your own products.
  • Our washing machines cycles are approx 45mins (less time when compared with domestic machines) so any stains you wish to be treated must be brought to our attention when you bring your washing in. We add a scoop of vanish into every ironing load we do but we cannot guarantee to remove stains.
  • We can provide a quick 2 working day turnaround for ironing, but this can increase during the summer months when we get busy.
  • Please ensure you collect your washing promptly. We may add storage fees to washing consistantly collected late.
  • Any washing left here longer than 1 month will be disposed of. We will assume it has been abandoned.
  • Please make sure you have your blue ticket when you collect your washing. We are unable to release washing without the ticket.