Terms and Conditions

 

Terms and Conditions for our Laundry Service

               We must be made aware of urine, vomit etc…on washing when you bring it in. Failure to let us know will result in an additional £10 being added onto the final cost of the wash. Thank you

 

Service Washes

  • Please ensure that all washing is brought down to us in a bag. Due to Health and Safety we are unable to accept washing not in a bag
  • Please ensure that all washing is suitable for a machine wash and tumble dry. We will not be held responsible for any damange done to items that result from this.
  • Duvets and throws etc… will need to be paid for when they are brought in. We will not be able to accept any duvet/throw etc…that has not been paid for in advance.
  • Please note that synthetic pillows can go out of shape in the washing machine. We will try our best to avoid this but cannot guarantee that they will stay in shape.
  • For multiple wash loads please make sure washing is already separated into desired loads. We will wash multiple bags together unless told otherwise.
  • We will wash all clothes on a 40°c Wash and dry them on a medium heat.
  • We use professional biological detergent and softener. We can use your own products if you would rather.
  • Our washing machines cycles are approx 45mins (less time when compared with domestic machines) so, although we add a scoop of vanish into each wash as standard, any stains you wish to be treated must be brought to our attention when you bring your washing in-Please note we cannot guarantee to remove any stains.
  • Please ensure that all pockets are empty as we will not be held liable for any loss of item resulting from our washing and drying process. Any damage done to machinary through loose items (screws, nails etc…) will be recovarable by yourselves.
  • We can provide a same day service for no extra cost if washing is brought in before 12pm and we have the availability.
  • Please ensure you collect your washing promptly. We may add storage fees to washing consistantly collected late.
  • Any washing left here longer than 1 month will be disposed of. We have to assume it has been abandoned.
  • Please make sure you have your blue ticket when you collect your washing. We are unable to release washing without the ticket.

Ironing- Bedding

  • Please ensure that all washing is brought down to us in a bag. Due to health and safety we are unable to accept washing not in a bag, including washing in pillowcases.
  • Please ensure that all washing is suitable for a machine wash, tumble dry and flat iron. Our iron can damage buttons/poppers so please bear this in mind.
  • Please ensure that any towels brought in with ironing are in a separate bag from the linen.
  • Towels will be priced as a service wash and any towels or non ironing items left in with the linen will incur additional costs.
  • We wash all ironing on a 60°c wash and dry it on a high heat.
  • We use professional biological laundry detergant and softener. We can use your own products if you would rather.
  • Our washing machines cycles are approx 45mins (less time when compared with domestic machines) so, although we add a scoop of vanish into each load as standard, any stains you wish to be treated must be brought to our attention when you bring your washing in- Please note we cannot guarantee to remove any stains.
  • We can provide a quick 2 working day turnaround for ironing.
  • Please ensure you collect your washing promptly. We may add storage fees to washing consistantly collected late.
  • Any washing left here longer than 1 month will be disposed of. We have to assume it has been abandoned.
  • Please make sure you have your blue ticket when you collect your washing. We are unable to release washing without the ticket.