Terms and Conditions

 

Terms and Conditions for our Laundry Service

We will not be held liable for any washing  disposed of that has been left here for 1 month

     We MUST be made aware of urine/vomit etc… on washing when it is brought into us. Failure to let us know will incur a fee of £10 being added onto the total cost of your wash.

Wash, Dry and Fold (service wash)

  • Blue tickets must be present to collect washing. If you have lost/forgot your ticket then you must wait until the following day to collect washing in the hopes that all other customers due that day have collected their washing. It is our responsibility to ensure all washing goes back to the correct customer.

  • Please ensure all washing is brought in to us in a bag. Even duvets. Due to health and safety we will be unable to take in washing that is not in a bag, including washing inside pillowcases/duvet covers. We can provide a bin bag for £1.

  • Please ensure that all washing is suitable for a 40°C wash and a medium heat dry. We will not check individual items and will not be held liable for damage to any item. If items cannot be dried we will be unable to take them in.

  • We will need to take payment for Duvets, Throws, Pillows etc…upfront and will not accept any aforementioned item that has not be paid for in full.

  • Please note that synthetic pillows can go out of shape in the wash- we are not liable for damages if this happens.

  • Please ensure washing is pre separated into desired wash loads. We will wash multiple bags together unless told otherwise. We will not separate light and dark loads on site. Please note there is additional costs for separated loads.

  • As our wash programmes are approx. 45 mins so please ensure that any stains you wish to be treated are either, ideally, pre treated before they are brought in to us or brought to our attention when you drop off your washing. Please note we cannot guarantee to remove any stains and highly recommend they are pre treated before being brought down to us for best results.

  • Please ensure all pockets are empty as we will not be held liable for loss of or damage to any items- also we may charge for any damage done to our machines through loose items left in washing.

  • We can offer a same day service if washing is brought down before 12pm and we have the availability. We will be unable to keep washing for longer than 1 week. 

  • Please ensure washing is collected promptly when stated on drop off. We will charge storage fees of £1 per bag, per day for washing consistently collected late. Any washing left here longer than 1 month will be disposed off and will be assumed to be abandoned. Even washing paid for in advance. If you will be late in collecting, ring us.

 

Wash, Dry and Iron

  • Blue tickets must be present to collect washing. If you have lost/forgot your ticket then you must wait until the following day to collect washing in the hopes that all other customers due that day have collected their washing. It is our responsibility to ensure all washing goes back to the correct customer.

  • Please ensure all washing is brought in to us in a bag. Due to health and safety we will be unable to take in washing that is not in a bag, including washing inside pillowcases/duvet covers. We can provide a bin bag for £1.

  • Please ensure that all washing is suitable for a 60°C wash and a high heat dry and flat iron. We will not check individual items and will not be held liable for damage to any item. 

  • Please note that buttons can be damaged when going through our flat iron so please bear this in mind.

  • Please ensure that any towels are brought in in a separate bag from any bedding. There will be additional costs for any non ironing items in the with the ironing. Any bedding in with the towels will not be ironed.

  • As our wash programmes are approx. 45 mins so please ensure that any stains you wish to be treated are either, ideally, pre treated before they are brought in to us or brought to our attention when you drop off your washing. Please note we cannot guarantee to remove any stains and highly recommend they are pre treated before being brought down to us for best results.

  • We can offer a 2 working day turnaround service if washing is brought down before 2pm and we have the availability. We will be unable to keep washing for longer than 1 week. 

  • Please ensure washing is collected promptly when stated on drop off. We will charge storage fees of £1 per bag, per day for washing consistently collected late. Any washing left here longer than 1 month will be disposed off and will be assumed to be abandoned. Even washing paid for in advance. If you will be late in collecting, ring us.